April Covid Update- A Note to our Partners and Customers
Monday 20 April 2020
A Note to our Business Partners and Customers
As we continue to monitor and react to the COVID-19 situation we are announcing some updates to our policies and processes to ensure the health and safety of our employees, partners, and customers.
For the US and Canada, effective immediately and until further notice, we are taking the following actions:
- We are suspending all in-person meetings in our XSperience Centers and training facilities. We are also suspending all pre-sales activities at customer locations.
- As UPS and other domestic delivery services have suspended delivery guarantees, and SALTO must also at this time. Rest assured that we will continue working hard and will communicate regularly
- As an additional step to streamline future production and shipping dates for our customers and partners in good credit standing, we will only start production on orders for those in good credit standing. Orders for customers/partners not in good standing will not be produced until good credit standing is achieved.
As always, we strive to provide the best possible service and support. Although we all feel the impacts of the pandemic, we are still actively taking and fulfilling orders. While delivery dates might be a bit extended, we are still fully functional and able to support both our partners and customers and are available with remote sales and technical support. Please call us at 866-GO-SALTO (866-467-2586).
To serve you better, we are also actively creating new digital assets and a better web experience. We encourage you to sign up for our webinar series designed to help both our partners and customers.
Thank you for your support and understanding during this unprecedented time.
Bill Wood, President North America